cancel
Showing results for 
Search instead for 
Did you mean: 

Transaction Posting to Different Merchant

Our organization has a setup with multiple sites set up as subdomains (each representing a different sub-company) with each subdomain (sub-company) having their own Authorize.net Merchant Account.  On these sites customers can make purchases that post to that team's Authorize.net account and the orders populate within that sub-company's subdomain.  Each site is using the Hosted Form.
 
We have been experiencing an issue where customers have reported a transaction posting to their account without having received their order.  Upon investigating we found that these transactions have resulted in the orders populating in a different sub-company's account.  We're working to understand how this happened and are looking for some support to see if there's something wrong with our implementation of the Hosted Form.
kdietrich22
Member
2 REPLIES 2

That sounds like a serious issue, especially with separate merchant accounts being tied to individual subdomains. Have you verified that each Hosted Form implementation is pointing to the correct API Login ID and Transaction Key? A mix-up in credentials could easily result in transactions posting to the wrong merchant.

Markspivey22
New Member

That sounds super frustrating, sorry you are dealing with that. It definitely seems like something might be off with how the forms or merchant accounts are tied to each subdomain. Hope you’re able to get to the bottom of it soon!

freddy3366
New Member